Come and join us at Flash Pack

Looking for your dream career in travel? Take a look at our current available roles and apply today

Friendship profoundly improves our emotional well being, sense of belonging, purpose and levels of happiness. Everyone wants more human connection but making new friends is really hard. That’s why Flash Pack is on a mission to create 1 million meaningful friendships across the globe, using the power of travel and technology.

Our platform connects solo travellers in their 30s, 40s and 50s to enjoy authentic, stylish and rewarding adventures together. In a world that increasingly plays out behind screens, we facilitate authentic friendships between people at the same life-stage. We are solving a unique problem for a prominent niche with our global brand appeal. Over 60% of our customers now come from outside the UK, and the potential for growth is limitless.

Flash Pack is shaking up the travel industry. We are revolutionising the outdated image of the group travel sector with an on-point and aspirational lifestyle brand experience.

We are a high-growth, mid stage start-up with proven product-market fit in over 15 global markets. With the backing of fantastic venture capitalists we have massive plans for global expansion in 2024 and beyond.

OPEN ROLES

Travel Expert
Customer Experience · USA · Fully Remote

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Workplace & Culture

We look for people who share our values and can add to our culture. Our Culture is centred around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity. We care deeply about surrounding ourselves with ambitious, exceptional but humble individuals and believe that our culture is our greatest advantage against our competitors as well as thriving as the industry changes.

Our Values

Customer, Team, Self

You seek what is best for Flash Pack before yourself or your group. Service is the foundation on which this business is built and we believe a culture that fosters non-ego, servant leadership is a truly differentiated advantage that can only be built on trust.
Growth Mindset

We compete in a hyper-competitive industry where benchmarking against competitors is the norm. We’re looking for people who want to set the benchmark rather than celebrate incremental improvements over the competition.
Simplify, Focus, Execute

We value simplicity over complexity. We strive to ruthlessly prioritise. We say no to many things so we can focus on the things that are truly meaningful to us. Bias-to-action and avoid analysis-paralysis. Focus on great results rather than on process.
Humility

No A’holes please, this includes staff and customers. We bring together exceptional individuals but we optimise for the best team outcome. There is no individual bigger than the team and we don’t tolerate egotistical or selfish behaviour. Be self-critical, welcome feedback, continuously experiment and seek perspectives and solutions from outside the company.
Embrace the Adventure

Yes we stole this from Airbnb! To us this means embracing challenges, use feedback and learn from failures and mistakes rather than dwell on them. Be a curious and a continuous learner, focus on bettering oneself and your team rather than protecting oneself.

Perks & Benefits

🌍 Remote flexible - we are a remote-flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
🌓Flexible working hours - we know everyone works best differently, so you can choose to work in a way that suits you and your team. All we ask is that you are available for 3 hours of overlap per day with your core teams
💰Transparent salary bandings with growth opportunities - our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
📈Stock Options - we believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
💸Matched Pension - we want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earnings per pay period
🧠Unlimited Mental Health & Wellbeing Support - access to therapy and counseling services through Oliva are available to ensure you feel supported and enabled at all times
👶 Enhanced Parental Leave - no matter how your family gets started, you’ll be supported here. We offer 16 weeks full pay if you’re the primary caregiver & 4 weeks full pay if you’re the secondary caregiver. Ask about our comprehensive offering
🏖️ Enhanced and Flexible Annual Leave - you’ll get 25 days annual leave, plus your bank holidays. If you celebrate different holidays, you can use these days elsewhere! In addition, we close between Christmas and New Year. Plus, you’ll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
✈️Work from abroad - experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
🤝A diverse and inclusive team - we recognise and celebrate the diversity of our team and celebrate each and every one! We’re led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden thread that ties our culture together, weaving it through the very fiber of our ways of working, policies, benefits and code of conduct
🥾Flash Pack Adventure - experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
❤️‍🩹Life-Change Care Plans - our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life-changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
🤝 Refer someone in - if you bring a new team member to the pack, you’ll get a £1000 bonus!

A diverse and inclusive team is incredibly important to us. As we rebuild Flash Pack post-pandemic we’ll be focused on promoting self-education through our anti-racism and anti-sexism reading list and building diversity and inclusion into the company hiring, performance and progression framework. We have trail-blazed a totally transparent compensation calculator to eradicate any kind of pay gap in our company. If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

We’re a growing team and happy to make any accommodations we can for individual needs. If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.