People Ops & Experience Specialist (12M FTC)
A note from our of Head of People and Talent: We're thinking about the role CVs should play in our hiring process, and so what better place to test than the People team. I'm really keen to learn more about you as a person, not just what you can do on paper! If you've got something that shows how you actually work rather than what you've just done, please share it! This could be anything, whether it's a video, a project plan, a link to your website – we're open to innovation 👀
About Flash Pack:
When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.
We are Flash Pack – curated social adventures for solo travellers.
We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.
Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work—we’re driven to do what’s right and to build a company that makes us genuinely proud.
What you’ll find here:
A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection
You can find out more about our culture and life at Flash Pack here.
The Role:
We're hiring a People Ops and Experience Specialist to join us for twelve months, to own People Experience at Flash Pack end to end.
You'll be keeping the operational foundations of People running - the systems, data and processes we depend on. Alongside this, you'll be leading on key People moments and be building and creating the processes and programmes that shape our People experience.
This role is primarily remote. You'll need to be based in or around London, though — you'll be responsible for our London office and the in-person events we run there, so expect to be in around once a week to once a fortnight.
This is a twelve-month fixed-term contract, but there is strong potential for this role to become permanent.
In line with our salary framework, the salary for this role is £37,000–£43,500, depending on experience.
Where you'll spend your time:
Owning our People infrastructure and tech stack - contracts, systems, payroll and UK compliance and keeping it running
Leading on our key People moments such as onboarding, probations, offboarding and making sure managers know what good looks like and that the way we've designed them actually works in practice
Spotting what's broken or inefficient in our People processes, and fixing it - simplifying them and building ones that actually scale
Being the person the team trusts to sort out People questions, and fixing the process behind them when the same one keeps coming up
Owning our People data - keeping it accurate, and turning it into dashboards and insights the business can act on
Supporting and delivering on the projects that turn our high-performance culture into practical ways of working - the norms, rituals and processes that make it real day to day
Championing connection and collaboration across our globally distributed, asynchronous-first team - designing the moments, comms and initiatives that bring us together, and owning the London hub as where it comes together in person
Continuously taking feedback from the team and managers on what we build, and iterating based on what's actually working and what isn't
What we'd love to see from you:
You've got real experience in a People role, with the fundamentals down but you'd rather ask what's actually needed than default to a fixed playbook
Experience working with remote or distributed teams, and you understand what good looks like with asynchronous ways of working
You are pragmatic and you can tell when something needs a proper long-term fix versus a quick, sensible one today
Comfortable owning ambiguity independently - you've worked in a fast-moving, scaling environment before, ideally within a lean People function
Strong operational judgement and real attention to detail, particularly with data and process accuracy
You dig into root causes before jumping to solutions - you diagnose the real problem, not just the symptom
Curious and keen to grow - you care about the impact of your work, not just getting it done
Interested in AI and how it can improve the way a People function operates
We're after the right person, and if you don't quite hit all the criteria, we'd still encourage you to apply. We'd love to chat and see if you could be a great fit for Flash Pack.We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.
Logistics 🛠️:
Our interviews take place on Google Meet and usually consist of the following stages:
Introductory chat with our talent team to see if there is a match (20 mins)
An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (60 mins)
A culture and ways of working interview with our founder to see if your ways of working are a match with ours (30 mins)
Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case.
Diversity and Inclusion
We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.
We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.
If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.
If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.
Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.
Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.
- Remote status
- Fully Remote
London
Perks & Benefits
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🌍 Remote flexible - we are a remote-flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
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🌓Flexible working hours - we know everyone works best differently, so you can choose to work in a way that suits you and your team. All we ask is that you are available for 3 hours of overlap per day with your core teams
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💰Transparent salary bandings with growth opportunities - our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
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📈Stock Options - we believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
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💸Matched Pension - we want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earnings per pay period
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🧠Private Healthcare - the option to opt-in to private healthcare across all roles and levels in the business
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👶 Enhanced Parental Leave - no matter how your family gets started, you’ll be supported here. We offer 16 weeks full pay if you’re the primary caregiver & 4 weeks full pay if you’re the secondary caregiver. Ask about our comprehensive offering
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🏖️ Enhanced and Flexible Annual Leave - you’ll get 25 days annual leave, plus your bank holidays. In addition, we close between Christmas and New Year. Plus, you’ll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
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✈️Work from abroad - experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
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🤝A diverse and inclusive team - we recognise and celebrate the diversity of our team and celebrate each and every one! We’re led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden thread that ties our culture together, weaving it through the very fiber of our ways of working, policies, benefits and code of conduct
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🥾Flash Pack Adventure - experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
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❤️🩹Life-Change Care Plans - our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life-changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
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🤝 Refer someone in - if you bring a new team member to the pack, you’ll get a £1000 bonus!
Workplace & Culture
HOW WE WORK
Flash Pack is a remote-first company with team members based around the world, from London and New York to Europe and beyond. While the majority of our work happens remotely, we believe that meaningful connection - the very thing we exist to create, is strengthened in person. That’s why we bring teams together at least quarterly for intentional, well-designed gatherings focused on bonding, collaboration and shared momentum.
OUR CULTURE
We care deeply about hard work, high standards and impact. Performance at Flash Pack is measured by the outcomes you create, not the hours you log or the city you live in.
We operate with transparent salary bands and structured promotion pathways, and we recently promoted 43% of the organisation through our annual levelling process. Ambition, humility and a genuine commitment to results define how we work.
EQUITY, DIVERSITY AND INCLUSION
We’re committed to creating an environment that is inclusive, equitable and diverse. We know it is the right thing to do and are proud of the measure we’re taking to achieve this.
Of our employees,
35.1% are men
61.4% are women
3.5% are non-binary
10.5% are LGBTQ+
29.2% are People of Colour
(as of December 2025)
About Flash Pack
Premium small-group adventures for solo travellers.
Arrive solo, leave as friends.